Shipping policy
Shipping Policy
Last updated: 8 October 2026
Order Processing
All Firm In Faith products are made to order. This means your item is produced specifically for you after your order is placed.
Orders are sent to our fulfilment partner, Printful, for production and shipping.
Production times can vary depending on the product and current order volumes. Your estimated delivery timeframe will be shown at checkout where available.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your delivery destination and the shipping option available.
Current shipping options may include:
- UK Standard: £4.99
- UK Express: £6.99
- International: Shipping costs are calculated at checkout based on destination.
Shipping options and prices may change from time to time.
Delivery
Estimated delivery times depend on your destination, product and shipping method selected at checkout.
Delivery estimates are provided as guidance and are not guaranteed.
Once your order has been shipped, you will receive tracking information where tracking is available.
Please make sure your delivery address is correct before completing your order. We cannot guarantee that an address can be changed after an order has entered production.
International Orders
We ship internationally to supported destinations.
Customers ordering from outside the United Kingdom may be responsible for customs duties, import taxes or other charges imposed by their country or local authorities.
These charges are outside our control and are not included in our standard shipping charges unless specifically stated at checkout.
International delivery times may also be affected by customs processing.
Delays
We are not responsible for delivery delays caused by circumstances outside our reasonable control, including customs delays, carrier delays, severe weather, strikes or other disruptions.
If your order appears to be significantly delayed or has not arrived within the expected timeframe, please contact us at hello@shopfirminfaith.com with your order number.
Lost or Damaged Orders
If your order arrives damaged or you believe your package has been lost, please contact us at hello@shopfirminfaith.com as soon as possible.
Please provide your order number and any relevant photographs or delivery information so that we can investigate the issue.
Where appropriate, we will work with our fulfilment and shipping partners to resolve the issue.
Incorrect Delivery Information
Customers are responsible for providing an accurate delivery address at checkout.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be resent.
Nothing in this policy affects your statutory consumer rights.
Contact Us
Firm In Faith
Email: hello@shopfirminfaith.com